Silverimpressions.com
is a family-owned business headquartered in Eastern
Pennsylvania. We've been in the business for sixteen
years, and on the web since before the dot-com boom and
bomb.
We consider ourselves a
broad-spectrum one-stop gift shop - a New World high-techy
e-store that hasn't forgotten about Old World customer
service. We offer gift wrapping and message card service
for a modest charge. We now do affordable in-house engraving
with a state of the art computerized engraver.
Our passion has always
been in silver and alternative metals, but we haven't
shied away from other lines popular with our customers.
Hard-backed placemats such as the Pimpernel
and Jason lines have become another one of our
specialties. Our selection of Judaica
has evolved into a truly unique collection over the
years, featuring many elite Israeli artists.
Please do not hesitate
to email us at info@silverimpressions.com
- we want to hear from you! Let us know what you
would like to see in our online store, and we
promise to give your request serious consideration.
To place an order,
click on the order button beside the item you would like
and follow the instructions given. All fields in the
order form must be filled in order to complete your
order. Our ordering system is set up for US mainland
only. We have suspended international orders because of
repeated delivery issues.
When you click the "Add to
Cart" button, the item will be added to your
shopping cart. Putting an item in your shopping cart
does not commit you to buying it. You can than choose to
check out or continue shopping. You can also make
changes to the quantities, or remove items from your
shopping cart. You can always go back to your shopping
cart by clicking "Show Order".
If you request gift wrap, a
charge of $4.95 will be added to your total before you
check out. If you are ordering multiple items: Please
indicate whether you wish them to be gift-wrapped
together or separately. Please enter your
personalized message, and be sure to sign your name the
way you want it on the card.
Important: If you entered any
information incorrectly and the page refreshed, you may
have lost your gift message! Take a second look and make
sure it's still there. If you're unsure, you can always email
us to make sure we received your message.
We accept all major credit
cards:
Questions? E-mail us at info@silverimpressions.com
. We usually respond to e-mail within a couple of hours
or less.
All credit card
information is transmitted across the Internet in an
encrypted form for your security. If you feel better
about ordering by Fax, please fill the electronic order
form, print it and fax it to us at: (610) 838-3037.
Silver Impressions does not sell
nor share any of your personal information. We will
protect your privacy as if it was our own.
Packages shipped within
the continental US are shipped via UPS. We are shipping
from Eastern Pennsylvania - all orders bound for the
east coast will be delivered within 1-3 business days.
For other areas, please refer to our UPS map
below. Please remember that delivery times quoted on the
map are business days only.
Please
Note:
~ Orders
shipped via Next Day Air, 2ND Day Air and 3 Day Select
placed after 2PM EST will be shipped on the next business
day.
~ Next
Day Air means that the order will be delivered by 10:30 am
on the next
business day from the day it was shipped (not ordered).
~ 2ND Day
Air means that the order will be delivered by the end of
the day on the second
business day from the day it was shipped (not ordered).
~ 3RD Day
Select means that the order will be delivered by the end
of the day on the third
business day from the day it was shipped (not ordered).
WE MAKE EVERY EFFORT TO
SHIP ALL ORDERS
WITHIN ONE BUSINESS DAY!*
* Except for engraving
orders, which ship within three business days from day
of order.
WE DO NOT SHIP TO P.O.
BOX ADDRESSES.
If you'd like to make special
delivery arrangements (such as Saturday Delivery),
please call and speak with us personally.
Shipping charges are
calculated by the weight of the item you ordered. We use
UPS charts to calculate the shipping cost. Once your
order is shipped you will receive a shipping
confirmation by E-mail, including UPS tracking
information.
This map shows time in
transit for your ground package and will help you
estimate delivery date for your order. Please remember
whatever shipping method you choose, only count
business days.
Customer satisfaction
is very important to us at Silver Impressions.
We carefully check every item
before shipping and we give extra care to our packaging
to make sure that every item arrives safely.
If your order arrives
damaged or defective please contact us immediately. All
claims must be submitted within 10 days of receipt of
orders.
All purchases carry a 30-day
money back guarantee. If you are unsatisfied with your
purchase for any reason, please e-mail us at info@silverimpressions.com
to arrange for a return. We will give you RA# and a
shipping address. Merchandise must be returned in its
original packaging, unused and in a new-like condition.
The RA# must be marked on the outside box. We will not
accept COD deliveries. Please make sure you use an
insured carrier, as Silver Impressions can not be
responsible for items lost or damaged in shipping.
Personalized items can not be returned.
No
returns will be accepted after 30 days.
As soon as your returned item
arrives at our office we will check it and issue a
credit to the credit card used for purchase. If you
received this item as a gift please provide us with a
credit card number to which you want your credit
applied.
Returned items must be in
perfect, unused condition and packed in their original
packaging. Please note that shipping charges are not
refundable.
Pimpernel & Jason
products that have been opened are subject to a 25%
charge as they cannot be resold at full price. The
design is viewable through the cellophane wrap -
please only open if you're sure you want to keep them.
For customers
returning items purchased with a "Free
Shipping", the original shipping charges will be
deducted from the refund.
"I would like to
tell you how pleased I was with my whole experience with
your company. The [champagne] flutes were more beautiful
than the picture on the site. I am very happy that your
company handled such an important item for my special
day. Thank you for the excellent customer service from
beginning to end. I will make sure that I let everyone I
know about your site!"
"I
have to say that you guys are the best. Good
customer service is hard to find these days. I
will definitely recommend your site to others and be a
return customer. THANK YOU!!!!!!"
"Just wanted to let you
know I received the shipment as promised and was so
impressed by everything from the beautiful gift wrap,
the note card, the product itself and the customer
service. My experience with your company has been
excellent! Thank you very much."
"Everything was topnotch.
Gift wrapping suburb. Arrived as advised. Did I mention
this was my first internet order?"
"Edith went above and
beyond. When a product I was ordering was out of stock
she called the manufacturer, called me back within an
hour and got the product delivered in time."
"...was very impressed with
the beautiful wrapping, the card, and most of all the
quality of the item itself. I would happily shop with
Silver Impressions again and reccommend them to friends
because they are a RESPONSIBLE, RELIABLE, PROMPT,
CARING, AND COURTEOUS merchant with SUBERB SERVICE!!!!
Shopping online always feels like a gamble because you
don't know the people and only see the merchandise on
the virtual screen, so when one finds a place with
service a wonderful as Silver Impressions, it is always
reassuring and gratifying."
"It was the perfect gift
for my almost forgotten anniversary, and they saved me
by delivering next day air. They even called to confirm
I needed the delivery on Saturday, and were very helpful
and courteous. Thanks a million."
